Retail store managers can play a huge role in reducing turnover. Plus, 38% of retailers reported an increase in employee turnover from 2016 to 2017, with hourly staff having the highest turnover at 65%, per data from the Korn Ferry division of the Hay Group. This is especially important considering employee turnover rates in the retail industry - one of the top five verticals with the highest turnover, according to the Bureau of Labor Statistics. One of a store manager’s most important roles is coordinating and encouraging retail staff. Let’s see how you can arm yourself with the appropriate skills, staff and technology to help you run a tight ship operationally. There’s sales associate, customer service representative, manager, mentor, boss, disciplinarian, website editor, social media manager … you get the picture.Īnd as many businesses begin to explore multi-channel selling, the number of hats only continues to grow. Retail store managers have a ton of responsibility - and it’s because you play a valuable role in the business’s overall success.
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